Returns / Refund policy 

 

At Deb's Arts,Craft and gifts We want you to be completelysatisfiedwithyourpurchase. If you are not satisfied with your Item.  Please  review  our returns policy below.

 

Standard itedms

For items that are sold" as isx (i.e.,not customised or personalised), we offer a full refund if the item is returned within 14 day of purchase in its original condition and packaging.

 

Customised & Personalised Items 

Due to the bespoke nature of customised products, we do not accept returns or offer refunds for items that have been personalised. This includes custom colours, sizes, or any other modifications made at the customer’s request. 

 

Faulty or Damaged Items 

If you receive an item that is faulty or damaged, please contact us as soon as possible after receiving your order, andwe will arrange a replacement or refund where applicable. 

 

 

For any questions regarding returns, please contact me on 07968764744 or email me at debbiewheadon@googlemail.com 

 

All returned  items must be in its original  packing . It is the customer's  responsibility  to pay postage on any returns. 

Then we will issue the full refund on receipt excluding the original  delivery  charges, alternatively  if preferred we can exchange the product too. 

 

                                                                                                     Shipping: 

 

Parcels will be posted within 24 hours after full payment is received 

Normal deliveries will take up to 3-5 days 

1st class delivery  takes up to 2-3 days 

 

   2nd class delivery takes up to 2-4 days  

If you still not received  the parcel after the estimated  time please contact  me ASAP

 

                                                                        Terms of Business 

 

I offer a 14 day money back guarantee. And if you have any problems  or enquiries about your Item.

                                                                            

You can contact me by email debbiewheadon@googlemail.com

For more details and any questions,  feel free to contact me and I will get back to you as soon as I can